English

If you have problems using EyeTV Mobile after upgrading your iOS device to iOS 8, then the following steps may help resolve your problem:

1) Completely turn off your iOS device, using the power button.

2) Reboot your iOS device.

3) After the iOS device comes on again, delete the EyeTV Mobile app.

4) Reinstall the EyeTV Mobile app from iTunes or the App Store.


Additional Troubleshooting From Apple


If these steps don’t help, then you can follow instructions from Apple to Use iTunes to restore your IOS device to factory settings:

http://support.apple.com/kb/HT1414?viewlocale=en_US&locale=en_US


Contacting Geniatech Support


If you need further assistance, please contact Geniatech Support:

http://help.elgato.com/customer/portal/emails/new?b_id=360

Let us know what troubleshooting steps you tried.


If you need support regarding your EyeTV product please do not hesitate to contact us following this link.

Contact Support
https://www.geniatech.eu/faq/what-should-i-do-if-eyetv-mobile-no-longer-connects-after-upgrading-to-ios-8/ What should I do if EyeTV Mobile no longer connects after upgrading to iOS 8?