No video in EyeTV is an unusual event.

When this happens, the video window may display “No Signal” over a blue background.


There are a few reasons why EyeTV may not be playing any video:

1) EyeTV software is set for the wrong video input.

Solution: In the Controls menu in EyeTV, choose the input that you want to use. For example, Composite Input uses the yellow video cable connection.

When using antenna or cable as your source, via a coaxial cable, then choose Tuner Input.

2) The EyeTV software may need to be reset.

Solution: Quit the EyeTV software, and then restart it.

3) The EyeTV hardware may need to be reset.

Solution: Unplug the EyeTV hardware from the Mac, power source, and video source. Wait a minute, and then attach everything again.

4) EyeTV hardware is not properly connected to the video source.

Solution: Check all cables that are connected to EyeTV, making sure that they are firmly attached to the EyeTV hardware, and to the source.

5) If an antenna is in use, it may need to be reoriented.

Solution: Move the antenna to make sure you are getting the best signal.

If you are in the United States, please visit http://www.antennaweb.org to find out more about the best antenna orientation for your location.

If the Signal Quality or Signal Strength in the Devices Preferences is low, then that can cause horizontal gaps in the video, along with missing frames and a No Signal message.

A No Signal message may be due to a lower signal than the threshhold for digital TV reception – even a 50% Signal Strength may not be enough in some cases.

6) The connection between the EyeTV device and the Mac may be damaged or defective.

Solution: If the EyeTV unit is connected via USB or Firewire, then try another USB or Firewire cable. Try another port on your Mac, and also restart your Mac.

7) EyeTV software may be damaged or defective.

Solution: EyeTV’s Preference files or the actual EyeTV application may be corrupted in some way. Move the EyeTV application to the trash, and install it again.

You should also try to erase the four EyeTV Preference files, using the EyeTV Reporter application.

If you erase the EyeTV preference files, then any activation key you may have will need to be re-entered. Don’t erase the preference files unless you have the activation key in hand.

You can download and find instructions for EyeTV Reporter here:
How do I use the EyeTV Reporter utility?

After you erase them and restart EyeTV, then you’ll have to re Auto Tune via the Setup Assistant, or the Setup part of the EyeTV Preferences.

8) Video source cables are damaged or defective.

Solution: Replace your video cables with a new set, to ensure that a complete signal is being transmitted.

9 Video source device is damaged or defective.

Solution: Connect the video source to another device, like a TV set. If video is not transmitted to the TV set, or to EyeTV, then the video source device (or source cables) may be damaged or defective.

10) Coaxial cable splitter may be damaged or defective.

Solution: Try to connect EyeTV directly to the video source, with no splitter in between. If that works, then try EyeTV with each port on the splitter, to see if some ports work better than others.

11) EyeTV hardware has a damaged or defective video input.

Solution: If the video problem exist with a certain source, try connecting another source to EyeTV that uses the same input.

For example, if a VCR is not sending video when using the composite or S-Video cables, then try a DVD player with composite or S-Video cables.

If the second source has the same problem, then it’s possible that the EyeTV unit has a hardware problem with the video input. Please contact Geniatech Technical Support to confirm a potential hardware fault, and to check on warranty coverage.

If you contact us for further assistance, then please let Geniatech Technical Support know that you tried the steps in this article.

If you need support regarding your EyeTV product please do not hesitate to contact us following this link.

Contact Support